Support
Get help installing and running StrataIQ
Guides, common questions, and a direct line to the team.
Get Capture Core running
Coverage that keeps pace with releases — setup guidance lives on the product page and in your account.
Just installed Lens?
Pin the extension, open any site, and run your first Website Health Report in under a minute.
How scoring works
What Lens scores mean for the business — and what a snapshot report is not.
Product support
support@stratumcxi.com — install, dashboard, and Capture Core help. We reply within one business day.
Billing
billing@stratumcxi.com — invoices, refunds, and plan changes.
Sales & Enterprise
sales@stratumcxi.com — demos, custom plans, and procurement.
Frequently asked questions
Is Capture Core a Mixpanel or Amplitude replacement?
No. Capture Core sits upstream of those tools. It feeds Destinations you already use with complete, named events so the charts and cohorts you already trust finally see full coverage.
Do we replace Google Tag Manager?
No. Teams keep GTM for ads and consent. Capture Core clears the product instrumentation backlog; Tag Guardian verifies what still fires after deploys.
Does this work with my stack?
Yes — Capture Core works with modern web properties. Setup guidance in your account covers your surfaces.
What am I billed for?
Plans meter the experience data product and analytics actually use for decisions — not raw exhaust. Details depend on your plan; start a trial or book a demo and we walk through what applies to your stack.
What is Core Experience Intelligence (CXI)?
CXI is how StratumCXI describes complete, labeled, verified experience data for decisions — so teams stop guessing from fragmented tools. Capture Core is how that foundation ships on StrataIQ.
Our marketing site has no Sign in — where does logged-in tracking go?
That is normal for B2B. Capture Core covers anonymous marketing surfaces and signed-in product surfaces separately so each property stays honest. Tag Guardian checks that required journey events still fire on each one.